---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Creating and managing audience-specific Journey Accelerator templates

# Creating and managing audience-specific Journey Accelerator templates {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Administrators can develop Journey Accelerator templates for customized plans with stages that include user tasks for different audiences.

Using Journey Accelerator, administrators can develop and manage templates for audience-specific transition plans. Plans include templates with stages and to-do lists. Managers can use these templates to create transition plans
for their employees.

For more information about different audiences, see [Audiences](https://servicenow-prod.fluidtopics.net/Xlax07RmV~rKwThkDvNAXw "Target portal content and lifecycle event activities to specified audiences with audience records.").  

Manage Plan Types
:   Plan types are the top-level containers for stages and tasks. Administrators select a plan type and a title for the plan when configuring a specific plan. Administrators enter a meaningful title for the type of plan that
    they are creating so that users can easily identify the plan type, such as "IT Senior Tech Promotion." For more information about plan types, see [Create and manage Journey Accelerator plan types](https://servicenow-prod.fluidtopics.net/6tU3KpZJrjBMauOdvonN2A "Create plan types to manage the top-level classification for stages and tasks in a Journey Accelerator plan.").

Manage Stage Names
:   Stages are contained inside the Journey Accelerator plan. Stages contain tasks or to-do lists for managers, mentors, or employees to complete. Stage Titles are visible to users. Stages should have an implicitly logical
    order, such as a time sequence. For more information about stages, see [Create and manage Journey Accelerator stages](https://servicenow-prod.fluidtopics.net/7C9XRGZKmiF95wsz4R~ghA "Create and manage stages that are contained inside the Journey Accelerator plan. Stages contain tasks or to-do lists for managers, mentors, or employees to complete.").

Manage Task Templates
:   Journey Accelerator task templates appear as to-do lists in the plan list view in the Employee Center for managers, mentors, or employees.

Manage Plan Configurations
:   Plan configurations are based on a plan type. Plan configurations are customized for specific employee audiences. For more information about plan configurations, see [Create and manage Journey Accelerator plan configurations](https://servicenow-prod.fluidtopics.net/amB2anfuxDCa08EONt0K5Q "Create and manage plan configurations that are based on a plan type. Plan configurations are customized for specific employee audiences.").

Manage Plans
:   Administrators can access and manage plans for specific users after a manager has created a plan. Administrators only update individual plans when the plan's owner (manager) makes a request to do so. For more information
    about managing plans, see [Managing existing Journey Accelerator plans created by managers](https://servicenow-prod.fluidtopics.net/v9f7RVS0AkAjjuu4LKgdpw "Plan owners make updates to Journey Accelerator plans only from the Employee Center portal. Administrators should not change existing individual plans.").

Manage Plan Header Configuration
:   Administrators can configure the header for different plan types. Default header configurations are available for the different Journey Accelerator roles.

    * View for manager
    * View for employee
    * View for mentor

    For more information about updating the default header configurations or creating new plan header configurations, see [Customize and manage Journey Accelerator plan headers](https://servicenow-prod.fluidtopics.net/zAjCs6Rn7z0gegx3cisP3Q "Create customized plan headers for different plan types based on user roles.").

From the Employee Center, managers can create customized Journey Accelerator plans that contain stages with specific to-do lists for themselves, mentors, and employees.