---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Review Emergency Outreach acknowledgements

# Review Emergency Outreach acknowledgements {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Review the list of acknowledgements from an outreach notification to see each
employee's status. Resend the outreach notification to employees who did not
respond.

## Antes de Iniciar

Role required: sn_imt_checkin.checkin_admin or admin

## Procedimento

1. Navigate to Emergency OutreachView Outreaches and open the outreach notification to view.  
   Responses are listed in the Outreach Acknowledgements related list. As employees respond to the notification, their records are updated with their status and whether they responded by email, mobile, or SMS. As employees respond to the notification, their records are updated with their status and whether they responded by email or mobile.  

   If employees haven't responded yet, click Resend Notification. The notification is sent again only to
   employees who have not yet responded.  
   Nota:  
   If employees update their status in a subsequent email, the employee's record is updated in the original event and in the dashboard. Employees cannot change their status through mobile push notifications.

   When an outreach is sent using a custom notification channel, a Delivery Logs
   related list appears in the outreach record. It lists successful and failed
   log records for the notification that you sent.

   Depending on how the notification channel was created, success messages can
   show the number of notifications that were successfully sent, and the total
   number of notifications that were requested. If the total count is higher
   than the sent count, the difference is the number of notifications that
   failed.

   Open the record and investigate the cause of the errors. Correct the cause of
   the failures, or use another notification method for the users whose
   notification was not sent.
   {#eo-review-outreach-acks__otherprops-integration-1}
2. **Opcional:** View the Emergency Outreach dashboard, which summarizes data from employee notification events.
   1. Navigate to Emergency OutreachView Dashboard.
   2. Review the accumulated notification data and trend.
   3. Click an event in the Events pie chart to show its data.

   {#eo-review-outreach-acks__substeps_cgm_rpw_1lb}