--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Setup employee communications # Setup employee communications {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura Inform and engage your employees. Employee Center Pro provides a robust suite of features to create, publish, and manage employee communications in a variety of content types and delivery channels. Follow these steps to setup employee communications features: 1. Make Content Publishing features available to content managers and employees: [Properties installed with Content Publishing](https://servicenow-prod.fluidtopics.net/IdSghONd9HUA4g1Orn6VBQ "The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities."). 2. Set up content translation (optional): [Configure Localization Framework for Content Publishing](https://servicenow-prod.fluidtopics.net/VXLDVsHU0jMsKxkFMD4Q0A "Configure the translation workflow to enable Content managers to request translation via the Localization Framework. The basic workflow relies on manual translation; you can integrate with a third-party service to receive automatic translation.") 3. Customize the out-of-the-box widgets (optional): * [Modify the Content Experiences widget](https://servicenow-prod.fluidtopics.net/8meywyukVVLjEMirjm8LJA "You can edit the banner of your Content Experiences widget to create a modern and unique layout for your content in the Content Experiences widget.") * [Modify the Featured News widget](https://servicenow-prod.fluidtopics.net/4bCjJoXLd_~bYEG1gC1KCg "The Featured News widget displays featured articles on company news and announcements.") * [Modify the News feed widget](https://servicenow-prod.fluidtopics.net/bYi2od2U0m33gSp1AKaSXw "The News feed widget displays articles on company news and announcements. All news, Other news, and Related news are instances of the News feed widget.") {#setup-employee-comms__ul_wtl_nfz_dcc} To view all the widgets installed with Content Publishing, see the widgets section of [Components installed with Content Publishing](https://servicenow-prod.fluidtopics.net/OL~c42DQXa_YkSmIt1EwKw "Several types of components install with the activation of the Content Delivery [com.sn_content_delivery] plugin, including tables, user roles, and scheduled jobs."). For information on translating custom widgets, see [Translate a client script message](https://www.servicenow.com/docs/access?context=t_TranslateAClientScriptMessage&version=australia&pubname=australia-platform-administration&ft:locale=en-US) To publish content to a custom widget, you must define the content type and associate it with your custom widget: [Add or modify content type for Content Publishing](https://servicenow-prod.fluidtopics.net/ivA3cLnHrYIxFkQLxH6qOQ "Use Content Types to associate the content type category with a service portal widget to determine where content resides on your service portal.") 4. Review the Employee communications features table below and configure the features relevant to your use case. {#setup-employee-comms__ol_cq5_r2z_dcc} {#setup-employee-comms__table_ywm_ly3_qbc__entry__3} | Feature | Description | Used with | |-|-|-| | [Content Ownership](https://servicenow-prod.fluidtopics.net/JupTYVqSPfbC1qxG9_M0tQ "Define who has permission to create content, where they can publish it, and which employees can view it.") | Define who has permission to create content, where they can publish it, and which employees can view it. | All employee communications | | [Content templates](https://servicenow-prod.fluidtopics.net/hmDc8dcv5w5~5dKXFgm0Cg "Content templates empower content creators to efficiently publish large volumes of news articles. Each template defines the article layout, publishing schedule, destination, and target audience. By associating a news article with a content template, the system automatically generates publish plans, which reduces the effort required to publish content.") | Create a content template to enable content managers to create and publish higher volumes of news article content | News articles | | [Content engagement](https://servicenow-prod.fluidtopics.net/DcczcjfjLVEj0tu8tHcSYw "Content engagement enhances news articles by providing users with a way to comment and react to articles and for managers to measure the effectiveness of their content using engagement metrics.") | Enable Content engagement to provide users with a way to comment and react to news articles and for managers to measure the effectiveness of their content using engagement metrics. | News articles | | [Video hosting integrations framework](https://servicenow-prod.fluidtopics.net/XRnh6lfWafD8N0JQHsnjfw "Connect Content Publishing with a video hosting service, to make the hosted videos available for content authoring and publishing.") | Connect Content Publishing with a video hosting service, to make the hosted videos available for content authoring and publishing. | Microsites/Rich content | | [Reusable components](https://servicenow-prod.fluidtopics.net/G9WtGw4Txk9BWYDA0FSukA "Use Re-usable components to create content") | Configure the following reusable components: * Audiences for targeting content to users who meet specific criteria. * Content destinations for publishing news articles. * Content categories to organize news articles. {#setup-employee-comms__ul_d5w_b5n_xbc} | Microsites/Rich content, News articles and Portal content | [Tabela 1. Employee communications features] {#setup-employee-comms__table_ywm_ly3_qbc} **Conceitos relacionados** * [Portal content](https://servicenow-prod.fluidtopics.net/81rAkhVlpJteTgNUMNfTww "The Content Library is your one-stop location for creating and publishing a variety of content types to appear on the employee portal.") * [Microsites](https://servicenow-prod.fluidtopics.net/5WrnKt7EgoduCkH8c4DR4g "Rich Content Editor enables content managers and admins to create HTML-based content for the Employee Center Pro topic and portal pages using a visual drag-and-drop interface.") * [News articles](https://servicenow-prod.fluidtopics.net/5N_PUZXFSNy9qQLclb7iTQ "The News article content type combines content creation features from the Rich Content Editor with new publishing methods that enable high volume content publishing to the portal and Now Mobile app to keep employees updated on company news and announcements.") * [Managing content requests](https://servicenow-prod.fluidtopics.net/9a5eWF9C5FwPOtG8GYm_Dg "Content Governance provides a streamlined way for employees to ask for content to be created, track the progress, preview the content, and approve it before it is published.") * [Creating campaigns](https://servicenow-prod.fluidtopics.net/MnuP1XDqtdqZj7WqtswQyQ "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.")