---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Skills Foundation

# Skills Foundation {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The ServiceNow®
Skills Foundation application is an AI-driven platform that you can use in your organization to develop a workforce that is based on skills.  
Importante:  
Skills Foundation uses Artificial Intelligence (AI) to help your organization in talent management and employee development. Skills Management application enables you to manually create skills and skill categories, and also assign them to users manually. Activating the Skills Foundation plugin (com.sn_skills_int) will also activate the Skills Management plugin (com.snc.skills_management). For information on Skills Management, see [Skills Management](https://www.servicenow.com/docs/access?context=skills-management&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

You can empower your employees by enhancing their essential skills as part of their career aspirations using Talent Development and Skills Foundation.
The key components of the Skills Foundation application are:

## Bring your own skills ontology {#skills-intelligence__section_hzh_f3t_xxb}

A dynamic AI-driven skills ontology can help your organization to define and measure the relationships between the skills, roles, and your employees. The skills ontology provides actionable data that guides learned decisions and
effectively addresses skill gaps. Powered by AI, the skills ontology is constantly learning, inferring, collecting, and maintaining information about the skills, which means that your organization doesn't need to update the data
manually. You can augment the skills ontology with your organization's internal data to further enrich the ontology.

## Skills-based career data {#skills-intelligence__section_ph5_ffl_cyb}

Match the career data of your organization with skills to enhance the development of your employees by aligning actual job roles with relevant skills. You can empower your employees to excel in their current roles while fostering
opportunities for future growth and advancement within the company.

## Proactive Prompts to drive adoption {#skills-intelligence__section_wyz_ctq_zxb}

Drive adoption in your organization by sending prompts proactively to your employees and managers so that they perform the specific tasks in their natural flow of work. For example, prompts can be used to request an employee to
update their skills or for a manager to validate the skills of their team. You can use Proactive Prompts in multiple engagement channels like Microsoft Teams, Microsoft Outlook, Zoom, and the short messaging services (SMS). Your employees can easily update their skills.

## Employee skills profile {#skills-intelligence__section_ls1_tth_wxb}

Build a complete understanding of your talent with a comprehensive view of the skills that they possess. Your employees can regularly monitor and update their skills profiles to gain the knowledge and capabilities to thrive in
dynamic business environments. By leveraging their skills profiles, your employees can easily import their skills from resumes or LinkedIn profiles.

## Get started {#skills-intelligence__section_ywq_ywm_ywb}

|-|-|
| [ExploreLearn how the Skills Foundation application empowers customers on their journey toward Talent Development.](https://servicenow-prod.fluidtopics.net/r6lVi6OYLuNz172wOpwNjA "The Skills Foundation platform uses AI Search to process your industry skills data. Learn how Skills Foundation can help transform your organization to build a workforce that is based on skills.") | [Install and configureInstall and configure the Skills Foundation app and related features.](https://servicenow-prod.fluidtopics.net/oZgu~PlA173m_XNXe5yPjA "As an admin, add skills and import data into job architecture tables in your ServiceNow instance to start using Skills Foundation in your organization.") |
| [Use Learn how to view and manage your skills profile.](https://servicenow-prod.fluidtopics.net/uflURT1gOOIKwsWwLk3vAA "By using the Skills Foundation application, your organization can identify the skills that an employee needs, determine the skill gaps within a role, and recommend the learning opportunities that the employee can do to bridge those gaps.") | [Reference Get details about components like fields, tables, and properties.](https://servicenow-prod.fluidtopics.net/IrmraJr_oBpEHEMy05kJrQ "Reference topics provide additional information about the properties and tables.") |
[ ]

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## Additional resources {#skills-intelligence__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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