---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Add a finding for a review item in a safety audit

# Add a finding for a review item in a safety audit {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Record a finding for a review item during an audit and perform a root cause analysis (RCA) for it.

## Antes de Iniciar

The audit must have at least one item for review on the Objectives tab.

Role required: sn_hs_rm.safety_audit_manager or sn_hs_rm.safety_audit_writer

## Por Que e Quando Desempenhar Esta Tarefa

A finding can cite the specific criterion the item relates to, including a precise clause, section, or regulation from the cited source.  
Safety auditors create actions for specific questions while completing a smart assessment from the mobile app. When they create an action for a question, the system also generates a related
finding record based on the response. For more information, see [Create actions and findings for the smart assessment questionnaire from mobile app](https://servicenow-prod.fluidtopics.net/XMakYdcBcnGr7AzS1_cwHQ "You can create actions or findings for every question in the smart assessment questionnaire. For example, to report a hazard observed while completing the smart assessment questionnaire.").

## Procedimento

1. Navigate to WorkspacesHealth and Safety Workspace.
2. Select the risk management icon (![Risk assessment icon]()).
3. In the Audits list, select All and select an audit record to add a finding to.
4. Create a finding from the Findings tab or directly from within an item for review.

   | Option | Steps |
   | From the Findings tab | In the Findings tab of the audit, select New. |
   | From within an item for review | 1. Select the Objectives tab. 2. Expand the objective card that contains the item you want to raise a finding for. 3. Select the specific item for review. 4. In the item's Findings tab, select New. {#hs-add-finding-rca-safety-audit__ol_jnx_pqz_l3c} |
   |-|-|

   {#hs-add-finding-rca-safety-audit__choicetable_omn_fqz_l3c}
5. On the form, fill in the fields.  
   For field descriptions, see [Finding form for safety audits](https://servicenow-prod.fluidtopics.net/9BosoJ5yqzT7uY5fULftZA "When an audit's item for review is complete, the safety auditor can use the Findings form to log findings gathered from the review or survey responses.").
6. Select Save.  
   The 5Whys RCA, ICAM RCA, Actions, Approvers tabs appear.
7. **Opcional:** In the 5Whys RCA tab, select New to perform an RCA using the Five whys technique of root cause analysis.
   1. In the Problem field, enter the problem statement.
   2. To identify the precise one underlying reason, ask why to each of the subsequent responses and enter in Why? fields.
   3. In the Root cause field, enter the answer to the last Why.
   4. Select Save.
   {#hs-add-finding-rca-safety-audit__substeps_j1q_tfl_gbc}
8. **Opcional:** In the ICAM RCA tab, select New to perform an RCA using the ICAM (Incident Cause Analysis Method) root cause analysis technique.
   1. Using the form's questions, determine the contributing factors to the finding.
   2. In the Key learnings (Identify the root cause) field, identify the underlying root causes that led to the finding.
   {#hs-add-finding-rca-safety-audit__substeps_kvy_bhl_gbc}
9. **Opcional:** If necessary, add more findings for the item for review.
{#hs-add-finding-rca-safety-audit__steps_ybk_czq_2dc}

## O que Fazer Depois

* In the Actions tab of the finding, add actions to ensure that any issues are prevented or corrected. For more information, see [Add an action for a safety inspection or audit](https://servicenow-prod.fluidtopics.net/XJ6yXmzcgSYmzeKwso6N4g "Add an action for each finding to address any issues or implement measures necessary to improve workplace safety. You can add multiple actions for an inspection or audit finding.").
* If needed, submit the finding and its associated actions for approval and start the approval workflow. For more information, see [Submit a safety audit, finding, or action for approval](https://servicenow-prod.fluidtopics.net/uTINn5pINe1LEhB6HuYsAw "When completed, submit the safety audit, finding, or action for approval and start the approval workflow.").  
  Nota:  
  Before you can submit a finding or action for approval, at least one person must be added to the People involved list with the appropriate approver options selected. For more information, see [Add people involved in a safety audit](https://servicenow-prod.fluidtopics.net/ZtdefezCwRDCbm8Vez5Fug "Add people involved to record all participants in a safety audit — their roles, responsibilities, and the objectives and actions assigned to them.").
{#hs-add-finding-rca-safety-audit__ul_ehh_psz_l3c}