---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Learning in Workforce Optimization for HR

# Learning in Workforce Optimization for HR {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Coaching with Learning to train your agents with internal and external learning
content. Organize similar content into learning libraries. Assign learning tasks to your agents
and track completion. Create learning paths that include a collection of courses on a specific
topic associated with a set of skills.
* **[Create a course catalog in Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/JRO6V5J7u2rD3frlduFE7g)**   
  Create course catalogs and set user criteria to define user access to the course items and learning paths associated with it.
* **[Create a learning library in Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/K5KKULXOkJknkqF7dmpkug)**   
  Create a learning library to organize related content into categories.
* **[Create internal learning in Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/W9Tm5N~t0bjdQhROeV2tog)**   
  Add internal courses so that agents can learn new content and enhance their skill set.
* **[Access external courses on Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/dOp_F4dnVkzhJQxhvxuhnA)**   
  Add courses from external sources such as Udemy, Pluralsight, or Cornerstone to enable your users to gain skills from external content.
* **[Create a learning path in Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/IJCLTwY88KVAo7Rg_sGCxg)**   
  Create a learning path, add relevant skills and course items, and publish the path. When your agents complete the path, any skills associated with the path are automatically added to the agent's profile.
* **[Assign a learning path to agents](https://servicenow-prod.fluidtopics.net/9psQS2Z0dzPMZBEBPUAOKQ)**   
  Assign a learning path to one or more agents and add a due date for them to complete the path.
* **[Create a learning task](https://servicenow-prod.fluidtopics.net/5MgFNPdLvrm4Z5JeatuuwA)**   
  Create learning tasks for agents to keep track of their learning activities.