---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure conversational AI

# Configure conversational AI {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn how to configure conversational AI for Health and Safety incidents and observations.
* **[Configure Now Assist in virtual agent for Conversational AI Health and Safety Incident Report](https://servicenow-prod.fluidtopics.net/kkI~xq_w3uunTimC7PYKvQ)**   
  An admin can configure the default Now Assist in Virtual Agent assistants and the default Now Assist panel assistants (Platform). Configuring the assistants enables the Now Assist panel on the Employee Center and the Health and Safety workspace.
* **[Configure keywords for conversational AI](https://servicenow-prod.fluidtopics.net/~ZNi0oxiS4uWy97QSXVCcA)**   
  Configure keywords on the incident and observation record producers to enable conversational Health and Safety reporting in the Now Assist panel.