---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create application restricted caller access for provider application

# Create application restricted caller access for provider application {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create restricted caller access (RCA) privilege for the provider application to allow inbound updates to Workplace case or task.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

You can create application‑restricted caller access limited to inbound updates, allowing FM providers to update fields or add comments on Workplace cases or tasks.

## Procedimento

1. Navigate to AllSystem ApplicationsApplication Restricted Caller Access.
2. Select New.
3. On the form, fill in the fields.  
   {#create-application-restricted-caller-access__table_e13_t5r_33c__entry__2}

   | Field | Description |
   |-|-|
   | Source Scope | Scope of the calling application. Select the application from the list. |
   | Application | Scope of the ServiceNow application where this routing rule applies. This field is automatically set to Workplace Case Management. |
   | Source Type | Type of record that is calling the application resource. Select Scope. |
   | Target Scope | Scope of the requested resource. Select Workplace Case Management. |
   | Status | Status of the access request. Select Allowed. |
   | Target Type | Type of the requested resource. Select Scope. |
   | Description | The reason for access from the source to the target. |
   [Tabela 1. Restricted Caller Access Privilege]

   {#create-application-restricted-caller-access__table_e13_t5r_33c}
4. Select Submit.
{#create-application-restricted-caller-access__steps_ufk_d5c_k3c}