---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Setting up Scheduling for Workforce Optimization for HR

# Setting up Scheduling for Workforce Optimization for HR {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Manage events the team calendar. Create schedule plans, shift plans, event
categories, and event types.
* **[Configure event categories](https://servicenow-prod.fluidtopics.net/TuJTOu~3HNHuYpR7FMqieA)**   
  Add event categories and create or update field configurations for events in the Manager workspace.
* **[Create event types](https://servicenow-prod.fluidtopics.net/dR9E9Wg2toKt2veTDTSojg)**   
  Create multiple events and add them to the team calendar.
* **[Configure schedule adherence properties](https://servicenow-prod.fluidtopics.net/hOxlrOJ18OKgXbh48c5I7g)**   
  Configure schedule adherence properties to calculate the adherence to improve the operational efficiency of your organization.
* **[Modify schedule adherence and conformance formulas by using extension points](https://servicenow-prod.fluidtopics.net/jzyg7TuXLOOoxKT7tnSTaw)**   
  Configure and tweak the schedule adherence and conformance formulas using scripted extension points to customize them for your organization.
* **[Event type extension points in Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/WhnxVs5FjR0YKEAwi9GOKA)**   
  Use extension points to call scripts for event categories such as meeting, time off, or work time.

**Conceitos relacionados**   

* [Workforce Optimization for HR Domain Separation](https://servicenow-prod.fluidtopics.net/zdPFW_n7iLSPoh05AtIf4A "Domain separation is supported for Workforce Optimization for HR. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")
* [Setting up Teams in Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/ilb~_CXIee7~yHGX9WlCig "Organize your teams into assignment groups and create reports for those groups to can gain visibility into the team's performance.")
* [Setting up Coaching in Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/abzT6Za5Mq8q2~lFSgwGFA "Manage agent skills and assess the quality of completed tasks. Use predictive intelligence to recommend skills for agents. Train your agents with internal and external learning content.")
* [Setting up Demand Forecast in Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/A1rdq~M5452_oTQq5EB9sA "Configure the data you want to collect, modify forecast parameters and calibrate manual adjustments using Demand Forecast.")  
**Tarefas relacionadas**   

* [Activate Workforce Optimization for HR](https://servicenow-prod.fluidtopics.net/AV6wsclYEkX2~pROI_i7AQ "Workforce Optimization for HR solution is highly modular, offering a wide range of capabilities such as Scheduling, Coaching, and Teams applications in Manager Workspace. Configurable Workspace (sn_hr_wfo_workspa) plugin activates all other dependent plugins to enable users to access Scheduling, Coaching, and Teams applications in Workforce Optimization for HR.")