---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using a Response template in an HR case or HR task record

# Using a Response template in an HR case or HR task record {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use response templates as reusable messages that you can copy and paste into the comments or work notes for an HR case or task.

## Antes de Iniciar

Role required: sn_hr_core.case_writer

## Procedimento

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select the Lists icon (![Lists icon]()).
3. Select an HR case or task.

   | Item | Steps |
   | HR case | 1. Select All HR casesAssigned to me. 2. Select the HR case. {#hr-agent-ws-using-response-template__ol_ysh_hjh_1cc} |
   | HR task | 1. Select HR tasksAssigned to me. 2. Select the HR task. {#hr-agent-ws-using-response-template__ol_nh1_ljh_1cc} |
   |-|-|

   {#hr-agent-ws-using-response-template__choicetable_a5l_fjh_1cc}
4. From the contextual side panel, select the Response templates icon (![Response template icon]()).
5. Select the View response templates icon (![View response templates icon]()) to display templates based on the language preference of the selected user.  
   For example, only response templates in the French language are displayed to the assigned to user because French has been selected in the Language field in the user profile of assigned to.
6. Select the response template.
7. Select the Copy to clipboard button and paste the text in the Comments/Worknotes area.
8. Select Post Comments.  
   The reused message is visible under the Comments/Worknotes section to the subject person.
{#hr-agent-ws-using-response-template__steps_mq3_vg4_55b}