---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Working with approvers for a case in Agent Workspace for HR Case Management

# Working with approvers for a case in Agent Workspace for HR Case Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

HR cases can be set up to require approvals before it can progress to
completion.

The HR service configures actions related to approvals. For more information on HR service
configuration, see [Configure an HR service](https://servicenow-prod.fluidtopics.net/wJlSpcmNBO7UKiYsv9M4OQ "Create or modify an HR service to define the request to fulfillment process for that case type. Examples of HR services include benefits enrollment, direct deposit setup, and background check requests by third-party providers.").

When a case requires an approver, the request for approval appears in the approver's Employee Center or portal under To-dos.

In Agent Workspace for HR Case Management, the child tab Approvers lists
all requested approvers.

## Multiple approvers {#hr-agent-ws-approvers__section_y5g_k1t_msb}

HR services can also have multiple approvers. When configuring an HR service, an optional
configuration allows you to select approvers from the fields on the HR case. For example,
manager of the Subject person can be selected as an approver. Using fields from a case provides
maximum flexibility when assigning an approver. . For example:

When an approver is assigned from the case, it is possible that the approver may not be found.
Following are a few circumstances under which the approver may be missing:  
* the subject person manager is the approver.
* the Subject person's HR profile does not contain a manager.
* the Subject person's manager recently left the company.
{#hr-agent-ws-approvers__ul_fps_fkn_kjb}

When an approver is missing, the following message appears: