--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Explore # Explore Now Assist for Legal Service Delivery (LSD) {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura With the Now Assist for Legal Service Delivery (LSD) application, request fulfillers can use generative AI to summarize a legal request or legal matter. Request fulfillers or legal users can also generate actionable answers from knowledge article search results in Employee Center, Legal Counsel Center, and global search. ## Now Assist for Legal Service Delivery (LSD) overview {#now-assist-lsd-exploring__section_kbj_dxc_fdc} The following generative AI capabilities are available in Now Assist for Legal Service Delivery (LSD): * Summarization capability for the request fulfillers to get a concise summary of a request or matter. This generative AI summary enables a request fulfiller to understand the context of the request for faster resolution. The summarization capability is available in Legal Counsel Center as well as the Now Assist panel. * Q\&A Genius Results capability for request fulfillers and legal users to generate concise, actionable answers from knowledge article results in Legal Counsel Center, Employee Center, and global search. * Conversational intake experience allows legal users to initiate Conflict of Interest (COI) requests through Now Assist in Virtual Agent, guiding them with context driven follow‑up questions to capture required details. {#now-assist-lsd-exploring__ul_gkv_4q3_tdc} ## Legal Request and Legal Matter summarization {#now-assist-lsd-exploring__section_wsd_2dz_byb} The Now Assist for Legal Service Delivery (LSD) application generates an AI‑powered summary of a legal request or matter. This summary captures key details and the actions taken throughout the lifecycle of the request or matter. Request fulfillers can review the summary to quickly understand context, refresh it as needed, and post it to work notes for reference and collaboration. The summary is displayed above the activity stream and includes the information from the fields and variables configured as inputs. For more information on the fields and variables that are considered for summarization, see [Skill inputs for Now Assist for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/LH76hHnrUxcpCaHgCfXyog "Get a quick overview of the skill inputs for Now Assist for Legal Service Delivery (LSD) so that you can configure how and when a skill is used.") and [Configure variables for Now Assist summarization](https://servicenow-prod.fluidtopics.net/CjD11YLa1qub~kITgGLS4w "Configure the variables of the practice areas that you want to be considered as inputs for legal request or matter summarization by using the Now Assist application."). For information on activating the Legal Request summarization skill or the Legal Matter summarization skill, see [Configure Now Assist for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/oSoIM~ccnjnsDIPAwG8GPQ "If you have the admin role, you can configure the Now Assist for Legal Service Delivery (LSD) application so that legal users or request fulfillers can use the generative AI skills from Legal Counsel Center, Core UI, and Employee Center."). For information on how to use the skills on Legal Counsel Center, see [Summarize a legal request or matter by using Now Assist for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/sn4mVjzTzvETT4St8t41Jg "Generate a summary from the fields that you selected on the legal request or matter record and quickly understand the request context by using the Legal Request or Legal Matter summarization skill in the Now Assist for Legal Service Delivery (LSD) application."). ## Q\&A Genius Results {#now-assist-lsd-exploring__section_t3g_rr3_tdc} Q\&A Genius Results use the Now LLM Service to generate search results from knowledge article results in Employee Center, Legal Counsel Center, and global search. The answer card shows a topic snippet and an answer snippet that was extracted from a knowledge article, with direct access to the full article for additional context. For more information, see [Genius Results](https://www.servicenow.com/docs/access?context=genius-results-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US). It is enabled when both AI Search and Now Assist for Legal Service Delivery (LSD) are activated. ## Conversational intake {#now-assist-lsd-exploring__section_exp_q4j_g3c} Conversational Intake guides legal users through submitting Conflict of Interest (COI) requests using a chat‑based experience from the Now Assist in Virtual Agent interface of Employee Center Instead of completing static forms, legal users can describe the COI details in natural language. Details provided in conversational language are automatically populated into the intake form, reducing the effort required to fill in form fields. The system asks relevant follow‑up questions based on the request type, and validates responses to ensure that all required details are captured accurately. After submission, the system evaluates the COI request to determine risk. Low‑risk requests are auto‑approved, while medium‑ and high‑risk requests are routed for approval. For more information on COI application and the risk assessment, see [Legal Conflict of Interest](https://servicenow-prod.fluidtopics.net/6~fclEoVdLeYcP7MPqaouQ "Legal Conflict of Interest enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties. Employees can submit disclosures using the conversational interface of Now Assist in Virtual Agent or intake form available in the Employee Center.") and [Exploring Legal Conflict of Interest](https://servicenow-prod.fluidtopics.net/lzFsMqdD10NLlIyMO18rJg "Learn more about the Legal Conflict of Interest application through a sample workflow and review the benefits that it can provide."). You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [Now Assist Admin console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Now Assist for Legal Service Delivery (LSD) users {#now-assist-lsd-exploring__cf-exploring-parent-users} {#now-assist-lsd-exploring__table_ns3_1vj_qcc__entry__2} | User | Description | |-|-| | Administrator \[sn_lg_gen_ai.admin\] | Provides administrative access to Now Assist for Legal Service Delivery (LSD). Installs Now Assist for Legal Service Delivery (LSD) plugin, and activates the required skills. | | Request Fulfiller \[sn_lg_gen_ai.request_fulfiller\] | Provides access for users to utilize skill for legal requests provided via Now Assist for Legal Service Delivery (LSD). | | Matter Fulfiller \[sn_lg_gen_ai.matter_fulfiller\] | Provides access for users to utilize skill for legal matters provided via Now Assist for Legal Service Delivery (LSD). | [Tabela 1. Users] {#now-assist-lsd-exploring__table_ns3_1vj_qcc} * **[Supporting information for Now Assist for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/POQYCjA1JpwW2DkTvj2sXg)** Get a quick overview of the important information that is related to the Now Assist for Legal Service Delivery (LSD) application.