--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Managing workplace tasks # Managing workplace tasks {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura Using workplace tasks in Workplace Core, workplace managers can monitor workplace activities that are created and scheduled in the workplace for each shift. They can also schedule planned or on-demand maintenance tasks and generate reports to track the progress of these activities. ## Workplace task creation {#managing-workplace-maintenance-tasks__section_d1v_sdn_rlb} You can create workplace tasks in the Workplace Core application for various situations. Automatically created pre-cleaning and post-cleaning tasks : Workplace managers can create shifts and associate employees and spaces to the shift. After workspaces are assigned to a shift and the shift's state is set to Ready, the system automatically creates pre-cleaning and post-cleaning tasks for that shift. These tasks are generated using the respective templates available with the application.{#managing-workplace-maintenance-tasks__p_qn2_nfg_h1c} Nota: If a shift doesn't have a space associated to it, pre-cleaning and post-cleaning tasks are not auto-generated for it. Planned tasks : Tasks for recurring planned activities that are independent of shifts. {#managing-workplace-maintenance-tasks__p_sn2_nfg_h1c} Ad hoc tasks : Ad hoc tasks when on-demand cleaning is required. {#managing-workplace-maintenance-tasks__p_tn2_nfg_h1c} {#managing-workplace-maintenance-tasks__dl_pn2_nfg_h1c} ## Task assignment {#managing-workplace-maintenance-tasks__section_tyr_vch_qlb} Assignments for tasks depend on the task type: * Pre-cleaning and post-cleaning tasks are automatically assigned based on their templates. * Planned tasks are automatically assigned based on the planned task definition that is used to generate these tasks. * Ad hoc tasks can be assigned manually by workplace managers when they create these tasks. {#managing-workplace-maintenance-tasks__ul_pwc_cph_qlb} ## Signature of completion {#managing-workplace-maintenance-tasks__section_yjt_vch_qlb} For audit and compliance of workplace activities, workplace managers can electronically sign the completed workplace tasks. This action generates a PDF of the signed form and attaches it to the task.{#managing-workplace-maintenance-tasks__p_vn2_nfg_h1c} * **[Configure a workplace task template](https://servicenow-prod.fluidtopics.net/SB_F4u1YZloktyJDqy7yuQ)** Configure templates in Workplace Core that can be used to create workplace tasks. You can either modify predefined workplace task templates or create your own templates and associate them with workplace tasks. * **[Create a workplace task checklist](https://servicenow-prod.fluidtopics.net/femXFVhC62y9KGbD1RIaNQ)** You can create a unique checklist for each workplace task template in Workplace Core. You can also quickly create a checklist from an existing checklist template. * **[Save a workplace task checklist as a template](https://servicenow-prod.fluidtopics.net/gjI2olj3Oc5hqBz1xwOpGQ)** You can save a Workplace Core workplace task checklist as a template for easy reuse. A template saves time by adding checklist items automatically in a record where you use it. * **[Configure a workplace task signing template](https://servicenow-prod.fluidtopics.net/MF5NF8ChtlQaYObtJRGtSg)** Configure a signing template that you want to make available for signing the completed Workplace Core workplace tasks. You can configure the default signing template available with the application or create a new template. * **[Create planned task definitions](https://servicenow-prod.fluidtopics.net/7PR1mlMdWUdE5YDBcvnbEQ)** Create planned task definitions in Workplace Core to help workplace managers easily generate tasks that are often repeated and independent of shifts such as cleaning coffee vending machines or cleaning floors. You can quickly specify the task details and the frequency at which the task is to be performed. * **[Generate planned workplace tasks](https://servicenow-prod.fluidtopics.net/9F_IlLpleZUBLCq0cyRtEQ)** Using planned task definitions in Workplace Core to create planned tasks independent of shifts for recurring activities. For example, you can generate tasks for a selected number of days for cleaning all floors and buildings at midnight every day. * **[Create an ad hoc workplace task](https://servicenow-prod.fluidtopics.net/WCwxVqWwS5O2zZZ5IBIoTg)** Create an ad hoc task in Workplace Core for unplanned activities. For example, if you notice that something isn't clean in an area or want the area to be cleaned again, you can create an ad hoc workplace task to get the cleaning done immediately. * **[Sign a completed workplace task](https://servicenow-prod.fluidtopics.net/PnBVV0yHZ42L4i0WD2Zbgw)** As the workplace manager for a space, sign the workplace tasks Workplace Core for complete and closed activities. Signing a task generates a PDF document for the workplace activity, which is useful for compliance procedures. * **[Print workplace tasks](https://servicenow-prod.fluidtopics.net/5Ux0jEF3SQZqBWMWmwASXA)** Workplace coordinators can print the workplace task details and the associated workplace activities that are created and scheduled in the workplace for each shift. The task reports contain reservation details, description, services, and all other relevant information for effective task management and resolution. * **[Manage print tasks](https://servicenow-prod.fluidtopics.net/lSDTHZ8pKyA88ZnOZTkEGA#manage-print-tasks)** Filter workplace tasks using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace. * **[Apply the archive rule](https://servicenow-prod.fluidtopics.net/CwEIjzddh74IK3VgJSKNSg)** Apply the archival policy for Workplace Core to archive old table records. **Conceitos relacionados** * [Configure Workplace entity and entity types](https://servicenow-prod.fluidtopics.net/YhVZ4C9fOWDL4zq31djfuA "Create a business hierarchy based on your organization's businesses. Allocate workplace locations based on the business to which they’re associated with. Configure workplace entity types and workplace entities to create the structure. For example, add entity types such as Business Units, Marketing Units, and associate workplace entities such as ITSM, Facilities, and more under them.") * [Managing Neighborhoods](https://servicenow-prod.fluidtopics.net/D8ZsM~Jntsy9c2FMGwUlEQ "Neighborhoods are a group of spaces assigned to employees within an organization. A neighborhood can be located anywhere within the organizational structure.") * [Mapping employees to their designated workspaces](https://servicenow-prod.fluidtopics.net/PLTy_z4tpyBWb2mVR_uCXg "Map your employees to their designated workplace locations in Workplace Core automatically to fill in that detail in reservation requests and to take advantage of auto-assignment of workspaces if that feature has been enabled.") * [Managing workplace shifts that you own](https://servicenow-prod.fluidtopics.net/p0sZuzVJD29iZiLTQKcAew "Review the workplace shifts that you own in Workplace Core and update the shift details if necessary. You can also monitor the reservations and requests made for the workspaces associated with these shifts.") * [Managing workplace reservations for employees](https://servicenow-prod.fluidtopics.net/ssNrx9ctTIIZ38b43BCUZA "Reserve available areas or spaces for your employees and review pending reservation requests from employees in Workplace Core so you can verify physical distancing measures when they return to the workplace. Once you make reservations, employees are notified about the locations to which they have access. The Workplace Service Delivery also offers more advanced workplace reservation options in the Workplace Reservation Management application.") * [Setting and tracking arrivals at the workplace](https://servicenow-prod.fluidtopics.net/R~wJ6c4HByY1fEpdoT6_HQ "Workplace managers can set arrival intervals in Workplace Core for different locations at your workplace with defined capacities to facilitate staggered entry of employees into the office. Employees can then choose from the defined arrival slots.") * [Workplace knowledge management](https://servicenow-prod.fluidtopics.net/9jKMVOBkej6hakcZR69Nzw "As a workplace admin, you can create knowledge base articles for employees. In the articles, provide information to your employees about workplace services, such as workplace updates, self-help, troubleshoot, and others.") * [QR code management](https://servicenow-prod.fluidtopics.net/D0EATzJi9LcqBxJfs6f~aw "Generate and print QR codes for spaces and rooms. Employees can use these codes to make reservation-related actions on the Now Mobile app.") * [Location migration](https://servicenow-prod.fluidtopics.net/kRgZq8hssJTd2m07MAg6Ig "Learn how to migrate location data from the ServiceNow Locations table to the Workplace Location table to use them in Workplace Service Delivery applications.") **Tarefas relacionadas** * [Import your workspaces data from an Excel spreadsheet](https://servicenow-prod.fluidtopics.net/dovKw~3vg9b3NNj0lnJSqw "Import your workspaces data from an Excel spreadsheet into the Workplace Core application.") * [Add a space type configuration](https://servicenow-prod.fluidtopics.net/ssLgkPeZvvRoWCnqqKht8A "Configure the different types of workspaces available in a workplace. You can add spaces based on different space types (Workspace/Desk). Space type enables employee to identify the different types of workspace available on a floor") * [Configure a workplace card](https://servicenow-prod.fluidtopics.net/ACV1GsoPOPRWp95QMWK0sA "Create a workplace card to be used in your workplace applications.") * [Block a workplace location](https://servicenow-prod.fluidtopics.net/jc27DF6R8oeCDBepKw8e4g "Block a workplace location for a specific period. The blocked workplace location is unavailable during the specified period for any type of reservation on the Workplace Reservation Management Reservation portal.") * [Enable favorites option for Workplace Service Portal](https://servicenow-prod.fluidtopics.net/h_Rm62SSuZ175rwc7TsfdQ "Enable employees to set a workplace location as their favorite while using the Workplace Service Portal. Integrate with Employee Service Center to configure the favorites option.") * [Create a workplace performer criteria](https://servicenow-prod.fluidtopics.net/zbNBF3T4Mcbu_AJXQmYEmA "Configure the users who are permitted to perform important actions in Workplace Service Delivery. Add approvers to approve workplace cases and reservations that are created through Workplace services.") * [Assign the workplace user role to employees](https://servicenow-prod.fluidtopics.net/ujYA4Rwsn1qyaPr2yNVPNw "Set rules in Workplace Core to assign the workplace user role to employees and apply conditions accordingly.") * [Approve employee workplace reservation requests](https://servicenow-prod.fluidtopics.net/b9YbWRacKiFISd83wF~R2w "Review employee area and space reservation requests in Workplace Core and approve or reject them.") **Referência relacionada** * [Configuring shifts for your workplace](https://servicenow-prod.fluidtopics.net/Ye1FWSf5hpLZGFZhHTmkfg "Configure shifts for your organization in the Workplace Core application so you can efficiently plan and manage your workplace by assigning employees and workspaces to those schedules.") * [View workplace service usage analytics with Usage Insights](https://servicenow-prod.fluidtopics.net/q5tIuyR3u61lZEn7~GFgGQ "The ServiceNow Usage Insights provides you with qualitative analytics on how the services provided by the Workplace Service Delivery applications are used by the workplace managers, employees, and other workplace users.")