---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage workplace cases using Case management

# Manage workplace cases using Case management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.

## Antes de Iniciar

Role required: sn_wsd_case.manager

## Por Que e Quando Desempenhar Esta Tarefa

Check the number of active cases and the details of those cases using the dashboard. Know the total number of cases that are currently critical, breached SLAs, unassigned and awaiting approval.

## Procedimento

1. Navigate to AllWorkplace CentralWorkplace Central.  
   You can also open Workplace Central from the Employee Center directly. Navigate to WorkspacesWorkplace Central.  
   The Workplace Analytics dashboard opens.
2. On the left pane, select the Case Management icon (![Case Management icon.]()).  
   The Case Management dashboard opens.
3. To view the number of cases based on their status, go to the Overview section.
   1. Select any of the following tiles to view the list of cases:  
      * All active cases
      * Open critical cases
      * SLAs breached
      * Unassigned cases
      * Cases awaiting approval
      {#manage-workplace-cases-using-case-management__ul_bqk_lhp_v1c}
   2. In the list view of the cases, perform any of the following actions if necessary:  
      * Refresh the list
      * Edit the columns of the list
      * Apply the filter on the list
      * Assign the case to a user
      * Export the cases to the desired format
      * Create a case
      {#manage-workplace-cases-using-case-management__ul_nlb_whp_v1c}
   3. To add your own list, refer to [Create your own list to view case metrics](https://servicenow-prod.fluidtopics.net/xdrZBvY6fhS4FBnVEWBSNA "Configure a custom list to view workplace cases. You can view the workplace cases based on the filter that you apply and monitor the cases.").
4. To view a list of all the active cases, check the All active cases section.
   1. **Opcional:** From the list view, you can also assign one or more cases to another user using the Assign option.  
      You can edit the columns of the list and also add filters if necessary.
   2. To view the case in detail, select the workplace case.
   3. To make changes to the workplace cases, refer to [Work on a workplace case using Case management](https://servicenow-prod.fluidtopics.net/xR3Bjd5zgJ11icx25gT~dw "Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.").
* **[Create your own list to view case metrics](https://servicenow-prod.fluidtopics.net/xdrZBvY6fhS4FBnVEWBSNA)**   
  Configure a custom list to view workplace cases. You can view the workplace cases based on the filter that you apply and monitor the cases.

**Conceitos relacionados**   

* [Managing print case](https://servicenow-prod.fluidtopics.net/jTE3SUhpnwwaKt67IbNtlA#manage-print-case "Filter workplace cases using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.")  
**Tarefas relacionadas**   

* [Work on a workplace case using Case management](https://servicenow-prod.fluidtopics.net/xR3Bjd5zgJ11icx25gT~dw "Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.")
* [Create a workplace service case](https://servicenow-prod.fluidtopics.net/72e~AoRxkYZbHUkJ3bCi5g "As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.")
* [Create a child case and a child task](https://servicenow-prod.fluidtopics.net/pz7Apy1yLEwkpIFexWv~0w "As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.")
* [Print a workplace case](https://servicenow-prod.fluidtopics.net/Hw4XdNhX3jZWdfryYWfGww "As a case manager, apart from managing workplace cases, you can also print a workplace case using the Workplace Central Case management workspace.")
* [Cancel or delete a case](https://servicenow-prod.fluidtopics.net/iE59Buznj6hNQpAVYZ55qg "As a case manager, cancel a workplace case at any time if it’s no longer required. As an admin, delete a case record completely from the application if it’s no longer required.")