---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Templates in Agent Workspace for HR Case Management

# Templates in Agent Workspace for HR Case Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create consistent recurring documents by developing templates using Document Templates and use them in a generic workflow in Agent Workspace for HR Case Management.

Use templates for communication letters to employees like verification letters or offer letters. Associating templates with an HR case and moving it to an appropriate working status, like Work in progress, retrieves the data from
the case and integrates it with the template. For more information on how to configure and use a document template, see [Document Templates](https://servicenow-prod.fluidtopics.net/CLhHPzMDfL6oJ6lOzXVr6A "With the ServiceNow Document Templates application, you can create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and reviewing a document online.").

Agents can use templates to generate document tasks and get signoffs from the stakeholders. After all the participants sign the template, the signed document is generated. For more information, see .  
Nota:  
Install the Document Templates plugin to use this feature.