Viewing SLAs for HR Service Delivery Agent Workspace

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Service Level Agreements (SLAs) can be viewed for cases or tasks and provide progress information.

    HR Agent Workspace SLAs

    View SLAs for HR cases from the Agent Workspace home page:

    HR Agent WS - Home page SLA

    View SLAs for HR tasks from the Related Items menu.

    HR Agent WS - Task SLA

    HR Playbook SLAs

    View SLAs for HR Playbook from the case card.

    HR Playbook - SLA

    Nota:
    For more information on SLAs, see Service Level Management.