---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Viewing SLAs for HR Service Delivery Agent Workspace

# Viewing SLAs for HR Service Delivery
Agent Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Service Level Agreements (SLAs) can be viewed for cases or tasks and provide progress
information.

## HR Agent Workspace SLAs {#agent-ws-hr-sla__section_tty_jrn_rnb}

View SLAs for HR cases from the Agent Workspace home page:

View SLAs for HR tasks from the Related Items menu.

## HR Playbook SLAs {#agent-ws-hr-sla__section_lxd_4rn_rnb}

View SLAs for HR Playbook from the case card.

Nota:  
For more information on SLAs, see [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&version=australia&pubname=australia-it-service-management&ft:locale=en-US).