---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create single or multiple calendar providers with Microsoft Exchange Online

# Create single or multiple calendar providers with Microsoft Exchange Online {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

For the Microsoft Exchange Online provider, configure single or multiple calendar providers.

## Antes de Iniciar

You must have Microsoft Exchange Online spoke version 3.2.4 or later
installed.  
Importante:  
Multi-provider is not supported or is not the same as Exchange hybrid configurations.  
For strict mode:

* Ensure that every delegated user (in the calendar provider) has a different connection \& credential alias, connection, and credential records. However, you can reuse the same OAuth Entity profile in all the credential records.
* While performing the Get OAuth token action for each credential, you must be prompted for credential. When asked, specify the delegated user email credentials.  
  Nota:  
  If you are not prompted for the credential, it may use the credential of the logged-in user on the same browser, which is incorrect. You must close the browser and refresh to be prompted about the credentials.
{#create-multiple-connection-same-provider__ul_q5v_n15_1yb}

Role required: admin

## Procedimento

1. For normal mode user:
   1. [Configure Connection and credential alias for Microsoft Exchange Online using the default credentials and connections](https://servicenow-prod.fluidtopics.net/OpVfKmczxerFOEC~~OZRfw "Establish connection and credential alias for Microsoft Exchange Online so that you can synchronize reservations. Configure the default credentials and connections. Ensure that the values for the connection and credentials alias are set as specified.") or [Create your own connection and credential alias for Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/dcq1ToSTFxgTlpR81NILbw "Configure your own connection and credential alias for Microsoft Exchange Online if you do not want to use the default connection and credential aliases provided by the application.").
   2. Create multiple calendar providers and specify the alias. [Configure Microsoft Exchange Online calendar provider](https://servicenow-prod.fluidtopics.net/cm4cjWK~3pb~reBaTSLIWw "Configure Microsoft Exchange Online as a calendar provider in normal mode to synchronize reservations.")
   {#create-multiple-connection-same-provider__substeps_os5_m1p_fyb}
2. For delegated user:
   * If there is a single delegated user, do the following:
     * [Configure strict mode Connection and Credential alias for Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/PET~n7ghqS2j4hOtsaLlmw "Establish a strict mode connection and credential alias for Microsoft Exchange Online. Ensure that the values for the connection and credentials alias are set as specified.") or [Create your own credential and connection alias for strict mode](https://servicenow-prod.fluidtopics.net/_p8KdRDM10LgGdxGI8CAIA "Configure your own connection and credential alias if you do not want to use the default alias created during the strict mode application registration. You can configure your calendar to use the alias as an override alias.").
     * Create a calendar provider. Refer to [Configure Microsoft Exchange Online calendar provider in strict mode](https://servicenow-prod.fluidtopics.net/f5Rjxp~RrQuHhHPSu3V_rw "Configure Microsoft Exchange Online as a calendar provider in strict mode to synchronize reservations.").
     {#create-multiple-connection-same-provider__ul_ddv_hjk_2yb}
   * For multiple delegated users:
     * Create connection and credential record for each delegated user. Refer to [Configure strict mode Connection and Credential alias for Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/PET~n7ghqS2j4hOtsaLlmw "Establish a strict mode connection and credential alias for Microsoft Exchange Online. Ensure that the values for the connection and credentials alias are set as specified.") or [Create your own credential and connection alias for strict mode](https://servicenow-prod.fluidtopics.net/_p8KdRDM10LgGdxGI8CAIA "Configure your own connection and credential alias if you do not want to use the default alias created during the strict mode application registration. You can configure your calendar to use the alias as an override alias.").
     * Create calendar providers for each user and specify the alias. Refer to [Configure Microsoft Exchange Online calendar provider in strict mode](https://servicenow-prod.fluidtopics.net/f5Rjxp~RrQuHhHPSu3V_rw "Configure Microsoft Exchange Online as a calendar provider in strict mode to synchronize reservations.").
     {#create-multiple-connection-same-provider__ul_jhf_2kk_2yb}
   {#create-multiple-connection-same-provider__choices_w2p_gjk_2yb}

## Resultado

Multiple providers are created for a single provider.