--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Explore # Exploring Legal Request Management {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura Legal Request Management enables authorized employees in the organization to submit legal requests and to track their progress while users in the legal department with appropriate roles can work to resolve these requests. ## Legal Request Management overview {#legal-request-management-overview__cf-exploring-parent-overview} Employees can read legal knowledge base articles, submit legal requests, monitor the progress of submitted requests, and interact through [Virtual Agent](https://servicenow-prod.fluidtopics.net/YZUJX4E9HFyq154TUNCysw "The ServiceNow Legal Virtual Agent Conversations application provides predefined conversation topics to enable automated chats with employees seeking legal services. You can build new topics or customize predefined topics to handle common legal requests from employees or guide them through self-service tasks."). Figura 1. Legal Service Delivery ## Legal Request Management users {#legal-request-management-overview__cf-exploring-parent-users} {#legal-request-management-overview__table_msf_nnn_tdc__entry__2} | User | Description | |-|-| | Legal Configurator | Legal Configurator configures data such as practice area, category, and legal matter templates. | | Legal Fulfiller | Legal Fulfiller works on assigned legal requests and matters. | | Legal User | Legal User submits legal requests and tracks their progress. Can work on assigned tasks related to matters. | [Tabela 1. Users] {#legal-request-management-overview__table_msf_nnn_tdc} ## Legal Request Management configuration workflow {#legal-request-management-overview__cf-exploring-parent-workflow} The following sample end-to-end workflow shows how different users can work together to configure the foundation data and submit, review, and legal requests and matters. 1. Administrator configures a practice area table. 2. Legal Catalog Administrator creates a legal catalog category 3. Legal Configurator performs the following actions: 1. Creates a practice area. 2. Adds an intake form to a practice area. {#legal-request-management-overview__ol_ekc_rvl_5dc} 4. Legal Configurator or Matter Configurator create a rule to automatically assign legal requests or matters. 5. Legal Administrator activates a system property to close a long-running legal request. 6. Request Configurator performs the following actions: 1. Creates a record producer for legal services, using Catalog builder. 2. Configures an external storage system for legal requests and legal matters. {#legal-request-management-overview__ol_kxf_4bm_5dc} 7. Legal Configurator creates or modify a response template for legal services. 8. Administrator performs the following actions: 1. Configures an Action for legal services on the Standard ticket page 2. Enables and configures AI Search in Legal Service Portal {#legal-request-management-overview__ol_alz_vyl_5dc} {#legal-request-management-overview__cf-exploring-parent-workflow-ol} ## Legal request and legal matter workflow {#legal-request-management-overview__section_rj3_wwl_5dc} A workflow for a legal request might progress as following: 1. Legal User submits a legal request. 2. Legal Fulfiller performs the following actions as required: 1. Assigns the legal request. 2. Marks the request as privileged and confidential. 3. Manages attachments for a legal request. 4. Initiates an ad hoc approval for a legal request or its attachment. 5. If required, promotes a legal request to a legal matter. {#legal-request-management-overview__ol_bj2_ncm_5dc} 3. If required Request Fulfiller can transfer a legal request. 4. Legal Fulfiller closes the legal request on fulfilling it. ## Legal Request Management benefits {#legal-request-management-overview__cf-exploring-parent-benefits} {#legal-request-management-overview__table_psf_nnn_tdc__entry__3} | Benefit | Feature | Users | |-|-|-| | Remove manual, unstructured email processes and tasks with an easily accessed self-service experience | [Legal Request Management](https://servicenow-prod.fluidtopics.net/3vCdZkUHYorccIUSr~sojA "The ServiceNow Legal Request Management application provides a unified mechanism for employees to get all the information, services, and help that they need from the legal department and a streamlined, collaborative process for the legal department to quickly resolve these requests.") | * Legal Configurator * Legal Administrator, Legal Fulfiller * Legal User * Legal Catalog Administrator * Request Configurator {#legal-request-management-overview__ul_ghm_b2m_5dc} | | Automate responses for common legal requests with virtual agents | [Legal Virtual Agent Conversations](https://servicenow-prod.fluidtopics.net/YZUJX4E9HFyq154TUNCysw "The ServiceNow Legal Virtual Agent Conversations application provides predefined conversation topics to enable automated chats with employees seeking legal services. You can build new topics or customize predefined topics to handle common legal requests from employees or guide them through self-service tasks.") | Legal Fulfiller | | Make meaningful decisions by gaining real-time visibility on legal service demands | [Analytics and Reporting Solutions for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/ESOic7pyp4DSo0lTrWn2Rw "Analytics and Reporting Solutions contain prepackaged Performance Analytics content for use with other ServiceNow AI Platform products. This Analytics and Reporting Solution enables data-driven decision making through insights and trends derived from legal services and operations data.") | Practice Area Lead | | Track, prioritize, and work on multiple requests concurrently with an optimized Legal Counsel Center | [Legal Counsel Center](https://servicenow-prod.fluidtopics.net/txGWj4GAKq6ystM6IxIBRw "The Legal Counsel Center is the next experience Workspace that enables the legal department members to work with actionable widgets to quickly categorize, prioritize, and efficiently resolve legal issues.") | Legal Fulfiller | | Attorney Client Privilege enables legal fulfillers to mark legal requests as privileged and confidential. This capability helps you protect sensitive legal communications and comply with attorney-client privilege requirements. | [Attorney-Client Privilege](https://servicenow-prod.fluidtopics.net/e1VXjFoJfpxalivE5OTLCA "Attorney Client Privilege functionality enables legal fulfiller to designate legal requests as privileged and confidential. It restricts access to authorized stakeholders, marks communications with confidentiality banners, and maintains a document audit trail to help you protect sensitive legal communications.") | * Legal Fulfiller * Collaborator * Practice Area Lead | [Tabela 2. Legal Request Management benefits] {#legal-request-management-overview__table_psf_nnn_tdc} ## What to explore next {#legal-request-management-overview__cf-exploring-parent-links} To learn more about configuring and using Legal Request Management, see: * [Configuring Legal Request Management](https://servicenow-prod.fluidtopics.net/~Mgejy_1t94Gzk9HS0OlOA "Configure the foundation data to provide legal request services to employees who can use these services to submit requests to the legal department.") * [Using Legal Request Management](https://servicenow-prod.fluidtopics.net/1A9AeJhgWAJOLJS3mNcDQQ "Employees can submit a legal request to seek services from the legal department and track its status.") * [Managing legal requests](https://servicenow-prod.fluidtopics.net/UI~2RoflLAGG6KO_UefM7w "As a member of the legal department, you work on legal requests submitted by employees to resolve their issues or to answer their queries.") * [Legal Request Management reference](https://servicenow-prod.fluidtopics.net/RXSvTmE1490SxiiDzYJgsw "Reference topics provide additional information about the lists and forms that you use in Legal Request Management.") {#legal-request-management-overview__ul_qsf_nnn_tdc} * **[Attorney-Client Privilege](https://servicenow-prod.fluidtopics.net/e1VXjFoJfpxalivE5OTLCA)** Attorney Client Privilege functionality enables legal fulfiller to designate legal requests as privileged and confidential. It restricts access to authorized stakeholders, marks communications with confidentiality banners, and maintains a document audit trail to help you protect sensitive legal communications.