---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Performance Improvement Plan (PIP) service

# Performance Improvement Plan (PIP) service {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Manage employee performance issues within Employee Relations using the Performance Improvement Plan (PIP) service.

Organizations handle employee performance issues in close coordination with HR teams, Employee
Relations teams, and/or Legal teams. Proper processes must be followed and appropriate
documentation and communication must be maintained.

With this feature, a manager can:

* Initiate a PIP case for an employee and involve the Employee Relations advisory to handle and support the PIP case more efficiently.
* Track the progress of tasks and take the necessary action --- Structured workflow (with a life cycle event) auto-initiates tasks for a manager, an employee, and an Employee Relations (ER) agent.

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## PIP workflow {#pip-service__section_fwm_1pv_pvb}

Use case explaining how a manager, an employee, and an ER agent can work together on Performance Improvement Plan.

* A manager [initiates a PIP request](https://servicenow-prod.fluidtopics.net/k1QTEMy8qG0bG9PH7NB1kg "Initiate a PIP request for your employee. Have structured conversations with your employee on performance improvement, and have an agreed course of action with HR or the Employee Relations department.") for an employee to have structured conversations with the employee on performance improvement, and have an agreed course of action with the ER department.
* A PIP case is automatically created and assigned to an ER agent. A [Performance Improvement plan (PIP) life cycle event](https://servicenow-prod.fluidtopics.net/9ZeVNujzDVLeO9YOwiXYtg "After a PIP request is initiated by a manager, a structured workflow (a predefined lifecycle event) auto-initiates tasks for a manager, an employee, and an ER agent.") is triggered and tasks are automatically created for the manager, employee, and ER agent in the order specified (sequential or parallel).
* The employee and the manager receive tasks for signing the PIP acknowledgment forms.
* The manager schedules a coaching conversation with the employee and develops a plan for the employee, which is reviewed by the ER agent.
  * Aligns PIP goals with the employee and tracks the progress of the employee on a regular basis.
  * Conducts periodic reviews with the ER agent to evaluate employee progress.
  * Submits the PIP assessment indicating whether the PIP is successful or unsuccessful. See [Complete PIP assessment](https://servicenow-prod.fluidtopics.net/4wWPPsaTMdfucv8pMGZjcw "As a manager, complete the PIP assessment indicating whether the PIP is successful.").
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