Setup Employee Center browse experience features
Make it easy for employees to navigate the portal and discover content using the browse experience features in Employee Center.
Follow these steps to setup browse experience features:
- Define the content hierarchy via the taxonomy: Unified Taxonomy for Employee Center.
- Configure how the taxonomy appears on the portal pages: Dynamic topic pages
- Configure navigation menus:
To learn about the navigation menus, see View advanced portal navigation
- Configure the out-of-the-box widgets (optional): Configure browse experience widgets
To view all the widgets installed with Employee Center, see Employee Center widgets.
- Review the browse experience features table below and configure the features relevant to your use case.
| Feature | Description |
|---|---|
| Guided Self-Service in Employee Center | Empower employees with easier self-serve capabilities by deploying a series of prompts to guide employees to the correct knowledge article or request. |
| Cross-channel favorites | Cross-channel favorites offer quick access to frequently used content for employees, with sorting and customization options |
| Recommended for you | The Recommended for you widget displays catalog items and knowledge articles tailored to employees based on their profiles or popular content among similar users |
| Quick links | Quick links offer employees a way to quickly access internal and external resources related to specific departments within your organization. |
| Get support | Get support provides a central place to find resources within a home page widget or a modal window. |