Workplace Service Delivery (WSD) provides digitized workplace experiences to employees for managing their workplace activities. It provides flexible modern workplace solutions to drive employee productivity and workplace decisions.

Enhanced Employee Experience with digitized workplace services

WSD provides digital entities and automation tools to enhance and streamline work processes for employees. Employees can digitize their hybrid workplace days, collaborate, and gain access to physical workspaces in their organization. Employees can manage their reservations, reserve their favorite or preferred desks, meeting rooms and parking spaces. Employees can manage workspaces tailored to their privacy and location preferences. Administrators and facility managers can get detailed insights on employee engagement and real-estate usage to manage capacity planning. Workplace digitization helps create a more connected work environment by transforming how teams interact, share information, and collaborate across platforms and businesses.

Intelligent routing of workplace requests with Now Assist for WSD

With WSD you can optimize workplace operations with smart building integrations. Workplace Service Delivery AI agents can assist and act autonomously to resolve issues and make decisions. AI agents can autonomously block a meeting room in case of an emergency maintenance request and move your existing meetings from the blocked location to a new one by interacting with your environment. AI agents use Out-of-the-box ServiceNow AI Platform® capabilities. Enhance employee self-service requests with Generative AI for improving workplace productivity, enhanced employee experience, and reduced case deflections.

Automated workflows

Workflow automation in WSD provides both digital workspace apps and physical workplace resources to redesign workplace facilities. Workplace procedures and tasks are automated for employees to increase workplace productivity and collaborate effectively with preferred collaborators in their in-office presence days.

Optimize space management with space utilization insights

WSD provides a single platform and solution to efficiently manage your organization’s real-estate portfolio. Workplace services team can maintain facilities more efficiently using a single workspace. Plan and manage your maintenance, leases, and mappings using Workplace Central and Workplace Lease Administration.

Using the dashboard and analytics capabilities of Workplace Central, workplace managers can allocate workspaces to employees based on their preferences and requirements while simultaneously keeping a tab on space utilization. Facility managers can view space capacity using stack plans and measure the frequency of workspace utilization.

Workplace Service Delivery data model helps facility managers to optimize real-estate decisions and remove redundant spaces that are no longer in use. Occupancy sensors provide real-time utilization data, guiding employees to available spaces. Workplace administrators and managers can design and build custom reservation services. Workplace portfolio managers can access insights on individual space type utilization. It helps you align your real-estate decisions with your organizational goals to setup a modern workplace. Workplace Service Delivery provides a single platform to help you optimize your existing and future real-estate investments. Monitor, view, and optimize workplaces and space allocation in real-time to make real-estate decisions.

Lease Administration

Track workplace lease contracts, assets, services, and locations that are part of a contract using Workplace Lease Administration. Workplace managers can use Workplace Lease Administration to create and track workplace contracts. Workplace Managers are notified about expiring contracts, and track services that are part of a contract. Teams can also track locations that are part of a contract and maintain a list of assets in a contract, and manage contract documents.

Mobile workplace reservations

Enhance and increase workplace efficiency by using the Workplace Service Delivery for Mobile app. It enables employees, workplace managers and agents to access reservation, employee presence, and work schedule capabilities while on the move from any location any time.

Get started

• Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
• Review the product documentation, beginning with Workplace Service Delivery Applications.
• Get certified and take a course on Workplace Service Delivery to manage and deliver workplace capabilities and services to your users. To sign up, visit ServiceNow training and certification.
• Visit the WSD Community Forum. To learn more, visit the Workplace Service Delivery Community.
• Visit the Product Hubs. To learn more, visit the Employee Center Product hub.