| Enable Schedule Adherence |
Calculation and information about the agents' adherence
to the schedules. |
| Threshold for early checkin for planned shift (in
Minutes) |
Time set early check in. This time is the acceptable time
for an agent to start the work shift before the actual shift
time. The default value is 60 minutes. For example, if an
agent's planned work shift is 8 a.m. to 5 p.m., and the
agent clocks in at 7 a.m., the threshold time allows
flexibility and the agent is not considered as a
non-adherent agent. |
| Threshold for adherence% of Time Worked Summary |
Percentage set for a threshold in adherence. The agents
who do not qualify to be above the defined threshold value
(70%) are considered non-adherent agents. |
| Lower threshold conformance % of Time Worked
Summary |
Lower threshold percentage set for flexibility in
conformance. The agents who do not qualify for the defined
lower and upper conformance threshold values (80-120) are
considered as non-conformant agents. The default value is
80%. |
| Upper threshold for conformance % of Time Worked
Summary |
Upper threshold percentage set for flexibility in
conformance. The agents who do not qualify for the defined
lower and upper conformance threshold values (80-120) are
considered as non-conformant agents. The default value is
120%. |
| Default threshold time for clock-out event generation (in
Minutes) |
Default threshold time to generate an automatic clock-out
event if an agent fails to clock out. The default value is
60 minutes. For example, if an agent's planned work shift is
8 a.m. to 5 p.m. and the agent fails to clock out at 5 p.m.,
the system waits for 60 minutes as the threshold time and
generates an automatic clock-out event. |