Add schedule breaks to a shift

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • After creating a work shift, you can add schedule breaks to the shift.

    Antes de Iniciar

    Role required: admin

    Before adding schedule breaks to a shift, make sure to create a shift plan and a work shift. See, Create a shift plan. Create a work shift, Create a work shift.

    Procedimento

    1. Select the shift that you created.
    2. Click Add break.
    3. In the Name field, enter a name for the break.
    4. Set a duration for the break.
      • In the Duration field, enter the length of time for the break.
      • In the Earliest Start time field, enter the earliest time to start the break.
      • In the Latest End time field, enter the latest time to end the break.

        For example, you can set the earliest start time as 11:00, the latest end time as 15:00, and the duration of the break as one hour. If you add four agents to the work shift, the Scheduling application automatically staggers the break duration for each agent. Stagger breaks to ensure that four of your agents can cover the entire shift span.

    5. Click Save.