Adding a Universal Task list category in SOW core

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Add the Universal Task list category to the new Service Operations Workspace core so that agents can access and navigate through various modules directly from the new workspace.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    Due to the deprecation of the old service operations workspace, the Universal Task category listing isn’t displayed in the new workspace. To display the relevant modules, you can manually add records to the table sys_ux_list_category.

    Procedimento

    1. Navigate to All > System Definition > Tables > UX List Categories > Show List.
      To access the list directly, you can use the navigation search bar and perform a search by using the table name sys_ux_list_category.list.
    2. Insert records in the sys_ux_list_category table by selecting New.
    3. On the form, fill in the fields.
      For more information, see UX List Category form.
    4. Select Submit.

    Resultado

    The Universal Task list category is added to the Service Operations Workspace core.