View universal requests with primary ticket

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • A universal request can have multiple child requests, such as an IT ticket or an HR case. An active child request is called the primary ticket. At a given time, a universal request can have only one primary ticket.

    Antes de Iniciar

    Role required: admin, itil, or routing agents

    To view the universal request with an active primary ticket, do the following.

    Procedimento

    1. Navigate to All > Universal Request > With Primary Ticket.
      A list of all universal requests that have a primary ticket is displayed
    2. Open and view the universal request you want to work on.