Suppress outbound notification for services leveraging Universal Request

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can configure outbound email notifications to define the emails a requester must receive when a universal request is created. For example, if your service (department) ticket is associated with a universal request, you can customize the notifications to send only the emails that are relevant to the requester.

    Antes de Iniciar

    Role required: admin

    Nota:
    Service emails, such as, service ticket creation, notes or state changes, can be suppressed from being distributed.

    Procedimento

    1. Navigate to All > System Notification > Notifications.
    2. Open your service specific notification that you want to customize.
    3. In the When to send tab, under the condition builder, add a new condition step as shown.
      Suppress notification for Services
    4. Click Update.