Guided setup for Universal Request
Before you start using the ServiceNow® Universal Request application in your organization, you must set up Universal Request. Work with your stakeholders to define requirements for setting up the application effectively to meet the needs of your organization.
Requirement
Role required: admin.
Before you begin
Meet with stakeholders and determine the following requirements:
- Universal Request workflow for your organization
- Users, groups, and roles
- Services and departments to leverage Universal Request
What to do next
The Universal Request application provides two guided setups to configure
the application on the ServiceNow instance.
- Guided setup for UR to configure the Universal Request application.
- Guided setup for Services to configure your custom departmental applications in UR.
Using guided setup
Use the Universal Request guided setup and complete tasks in sequence to configure UR and your custom departmental application in UR.
Navigate to , open the following guided setups, and complete the tasks.
- Guided setup for UR
- Guided setup for Services