Exploring Now Assist for Workplace Service Delivery (WSD)

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • The Now Assist in Virtual Agent assists Workplace Service Delivery workplace employees to book meeting spaces conveniently and quickly.

    Now Assist for Workplace Service Delivery (WSD) overview

    Now Assist for Workplace Service Delivery (WSD) provides workplace users with a streamlined, conversational experience based on generative AI. Workplace employees can submit a workplace reservation request to reserve a space and add services to a reservation. Now Assist for Workplace Service Delivery (WSD) enhances the user experience by combining AI Search with Now Assist in Virtual Agent generative AI chat skills.

    The generative AI capabilities provides a human-like conversational experience for Workplace Reservation Management reservation request submissions.

    Now Assist for Workplace Service Delivery (WSD) users

    Tabela 1. Users
    User Description
    Workplace Reservation Management administrators

    The Now Assist for Workplace Service Delivery (WSD) retrieves details from Workplace Reservation Management and provides workplace users by leveraging the Now Assist Gen AI capabilities.

    • Reserving a space for meeting
    • Adding co-workers to a reservation
    • Adding visitors or guests to a reservation
    • Adding a Zoom meeting link for remote joining
    • Ordering and adding catering services
    Agentic AI Workflow The following Agentic AI workflows are available for Now Assist for WSD:
    • Reserve a space quickly with Create a reservation AI agent
    • Manage temporary space closures
    • Help manage workplace reservations
    • Optimize cleaning activities
    • Automate map updates

    For more information, see Using AI agent workflows in Now Assist for WSD

    What to explore next

    To learn more about configuring and using Now Assist for Workplace Service Delivery (WSD), see: