Help resolve health and safety cases agentic workflow

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Use the Help resolve health and safety cases agentic workflow to enable faster resolution of cases. It enhances the management of Health and Safety cases by improving the time to response for safety teams.

    The Help resolve health and safety cases is a case analyzer agentic workflow designed to support safety teams in resolving cases more quickly and effectively. It reviews related historical cases, analyzes actions taken, and reviews available knowledge base articles to generate suitable action plans. You can select one or more preferred actions from the suggestions to apply to the current case. This process helps safety teams benefit from previous resolutions, reducing the time and effort required to close new cases.

    To access the agentic workflow:
    1. Navigate to All>AI Agent Studio>Overview.
    2. Select Help resolve Health and Safety cases.

      The Help resolve health and safety cases Describe and connect workflow opens.

    3. Select Continue or select Define trigger to review the trigger factor for this agentic workflow.
      Nota:
      Confirm that the application scope is selected as AI agents for Health and Safety to enable the Save option when you change the trigger status to Active. For more information on changing the application scope, see Application picker.
    4. Enable the Now Assist panel from the Select display option.

    AI agents used in the Help resolve health and safety cases agentic workflow

    The Connect AI agents section in the Describe and connect workflow displays the AI Agents that are working on the Help resolve Health and Safety cases workflow.

    The following agent is used to help resolve Health and Safety cases workflow:
    Tabela 1. Connect AI agents
    AI agent name Description
    Health and safety case analyzer AI agent AI agent recommends actions from similar health and safety cases and AIA RAG Retrieval of Knowledge Base articles are suggested to the user.
    Tabela 2. Tools used by the Health and Safety case analyzer AI agent
    Name Type Execution Mode
    Display message of no recommended actions Scripts Autonomous
    Get similar actions for Health and Safety case Scripts Autonomous
    Notify user of recommended actions Scripts Autonomous
    Get details of health and safety case Flow Actions Autonomous
    Add selected actions to health and safety case Scripts Autonomous
    Get relevant knowledge articles Search retrievals Autonomous

    Existing triggers

    The predefined triggers for the Help resolve Health and Safety cases agentic workflow are as follows:
    • The Assigned to field isn’t empty.
    • The Short Description field isn’t empty.
    • The Description field isn’t empty.
    Nota:
    When the status is Active, the AI agent is triggered autonomously.