Resume a lifecycle event case

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Resume a lifecycle event case after a workflow error or workflow timeout.

    Antes de Iniciar

    Role required: sn_hr_le.case_writer

    Procedimento

    1. Navigate to All > Lifecycle Events > Lifecycle Events Cases, and open the lifecycle event case that errored.

      Lifecycle event case where the second activity set errored out.

    2. Identify and fix the error.
      Dica:
      Navigate to the Comments and Work Notes section in the case to view the work note on why the workflow failed.
    3. Click Resume to resume the case.
      The lifecycle event case resumes from where it was errored out.
      Importante:
      You cannot resume the case if it was in Closed Complete, Closed Incomplete, or Cancelled state.