Install Legal Virtual Agent Conversations

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can install the Legal Virtual Agent Conversations application (sn_lg_va) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.

    Antes de Iniciar

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Review the Legal Virtual Agent Conversations application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
    • Legal Virtual Agent Conversations requires the following ServiceNow Store applications and plugins. Ensure that you have installed the applications and activated the plugins before you install Legal Virtual Agent Conversations.
      Required ServiceNow plugins
      Glide Virtual Agent (com.glide.cs.chatbot): ServiceNow® Virtual Agent is a platform for providing user assistance through conversations within a messaging interface. Use Virtual Agent to design and build automated conversations that help your users quickly obtain information, make decisions, and perform common work tasks.
      Required ServiceNow Store applications
      Legal Request Management (sn_lg_ops): Legal Request Management provides a single, unified mechanism for employees to get all the information, services, and help that they need from their legal department. For more information, see Install Legal Request Management.

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    Nota:
    To use the Live Agent support, install the Agent Chat (com.glide.interaction.awa) plugin.

    Procedimento

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Legal Virtual Agent Conversations application (sn_lg_va) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. In the Application installation dialog box, review the application dependencies.

      Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install Legal Virtual Agent Conversations.

    4. Select Install.