Now Assist Virtual Agent topics for Journey designer

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Complete the Journey designer related tasks from Employee Center using the Now Assist Virtual Agent topics.

    To use the following Now Assist Virtual Agent topics in Employee Center, verify that the Journey designer and Now Assist for HRSD applications are installed from ServiceNow Store.
    • Parental Leave of Absence Request
    • Journey Accelerator Task

    Parental Leave of Absence Request

    The Parental Leave of Absence Request Virtual Agent topic enables you to apply for a parental leave from Employee Center. From Employee Center, open a chat window and type in words such as, parental leave. After you have provided the required details, such as start date and end date, supporting documents if any, a case is created for the HR team to review.

    Applying for a parental leave

    Submitting your parental leave

    Create JA task

    The Create JA task Virtual Agent topic enables you to create a JA task for any journey (if any JA plan is associated with that journey). This means that Journey Accelerator is one of the sources for that journey and the Create JA task Virtual Agent topic supports creation of JA task from the available templates only and not from scratch.
    Nota:
    The Create JA task Virtual Agent topic will be available only if the current logged in user has any journey(s) that have a JA plan associated. This means that Journey Accelerator is one of the sources for that journey and current logged in user should be a manager or a mentor for that journey with edit access.

    From Employee Center, open a chat window and type in words such as, create JA task. After you have provided the required details (such as journey to which you want to add the JA task, stage at which you want to add the JA task, template for the JA task, due date for the task) the JA task is created. You can view the created task by navigating to the provided link in the topic flow.

    Creating a Journey Accelerator task for a new hire

    Adding a Journey Accelerator task to a new hire journey