Human Resources agent dashboard
The dashboard for HR Agents monitors caseloads to help stay on top of the backlog, enabling the HR Agent to provide a streamlined experience for the organization workforce.
Nota:
This dashboard is available in the Human Resources Scoped App content pack.
End users and roles
| End user and goal | Required role | Benefits |
|---|---|---|
HR Agent: Agents need to monitor their cases and measure their performance to stay on top of the backlog. |
sn_hr_core.basic, sn_hr_core.case_writer | The HR Agent can provide a streamlined experience for the organization workforce. |
Use case
Organizations need to understand and meet or exceed the expectations of the modern workforce and provide a delightful employee experience. Using this dashboard, the HR Agent can track the progress of the cases they own, sorted by priority.
Data visualizations
The Human Resources Agent dashboard contains the following visualizations:
| Title | Type |
|---|---|
| Approvals Requested | Single Score  |
| My HR Open Backlog | List  |
| My Open Backlog | Single Score |
| My Open Backlog Distribution | Horizontal bar  |
| My SLA Breached Cases | Single Score |
| Unassigned Cases | Single Score |
| Unassigned Cases Distribution | Horizontal bar |