HR Service Delivery

Australia Employee Service Management

Release

australia

ft:locale

pt-BR

ft:publication_title

Australia Employee Service Management

ft:clusterId

emplsm

bundleId

emplsm

workflow

Employee

HR Service Delivery

Versão de lançamento: Australia

Atualizado 12 de mar. de 2026

1 min. de leitura

HR Service Delivery is a suite of applications that drive employee productivity from hire to retire by connecting the systems and experiences across HR and the enterprise.

HR Service Delivery applications support employees at each stage: hiring, self-service during employment, growth, and departure.

AI-Powered ExperiencesLearn about the generative AI skills and capabilities offered by Now Assist for HRSD

Hiring ExperiencesStreamline and enhance the entire hiring journey for hiring managers, recruiters, interviewers, and applicants.

Growth ExperiencesHelp employees develop, grow and deliver on critical business outcomes

Employee Journey ManagementEnable managers and organizations to drive employee engagement and productivity

Alumni Service CenterProvide former employees, volunteers, and contractors with access to services and resources

Manager HubEnable managers to self-service and proactively engage with their team

Agent WorkspaceEnable agents to interact with employees, respond to inquiries, and resolve issues quickly.

Case and Knowledge ManagementStandardize the documentation, interaction, and fulfillment of employee inquiries and requests

Extend HR Service Delivery capabilitiesIntegrate with third-party systems

Additional resources

Learn more about what's new and changed, see the HR Service Delivery release notes.
Log in to your ServiceNow® account and find additional information about implementing and deploying features at Employee Service Management.
Access real-time courses, self-paced training, and career resources at ServiceNow University
Find useful resources related to your role and explore best practices at the Customer Success Center.
Connect with other Customer Service Management users at Now Community.