Exploring Employee Relations
Learn how to use Employee Relations starting from raising a complaint till the closure of ER case.
Following are some of the key features of Employee Relations:
- For employees or users
- Instill trust and confidence in employees through self service reporting tools such Employee Center or Anonymous Report Center (ARC).
- Ability for a user who is not in the ServiceNow® system to raise a request and receive a full view of the investigation.
- Ability to raise a sensitive complaint anonymously with Anonymous Report Center (ARC).
- For an organization
- Mitigate risk for your organization when handling employee relation cases.
- Enhanced security verifying that the right people with the right roles and assignment groups have visibility into the ER case.
- Case restricting capabilities such as restricting the view of case to specific ER agents or ER groups or restricting the case view if the ER agent is listed in the involved parties of the case.
- Flexible data model to capture details on involved parties, allegations, allegation subtypes, corrective actions and outcomes.
- End to end investigation flow with capabilities such as evidence management and interview management.
- Assess organizational performance with the Analytics and Reporting Solution that provides you with historical trends and data comparisons for Employee Relations.
End-to-end flow
| Step topic | Description | Persona |
|---|---|---|
| Raise a complaint | Raise a complaint using one of the following methods:
|
Employee or a user outside the ServiceNow® system. |
| Understand the nature of allegation | Get a better understanding about the type allegation that is raised by the complainant. Get details such as allegation type (for example, Fraud and Theft) and allegation subtype (for example, Forgery) from the Allegation related tab on the ER case. | ER agent |
| Review the Involved party list | Get information on the subject of allegation, complainant, or witness from the Involved Parties tab on the ER case. | ER agent |
| Conduct interviews with the involved parties | Schedule one-on-one interviews with the involved parties from the Interviews related tab on the ER case. An ER agent can use the interview templates to ask the required questions to the involved parties, and synchronize scheduling with Outlook, and better plan and track interviews. | ER agent |
| Collect evidence | Add evidences supporting the case resolution. Evidence is any digital artifacts gathered as part of an investigation, like files that are either uploaded to Evidence Management or reside in another system. | ER agent |
| Taking corrective measures | Indicate the corrective action that has been taken against the subject of allegation, verbal warning or written warning, suspension, or termination. | ER agent |