Customize Start Microsoft Teams chat UI action

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Enables you to extend the Start Microsoft Teams chat UI actions to the tables you require.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > ServiceNow for Microsoft 365 > UI Actions.
    2. Open the existing Start Microsoft Teams chat UI action in a new window.
    3. On the UI Actions screen, Click New.
    4. On the UI Action form, fill the fields:
      Tabela 1. UI Actions
      Field Description
      Name Name of the UI action. Ex: Start Microsoft Teams chat
      Table Table to which the Start Microsoft Teams chat UI action is to be available
      Application HR Service Delivery integration with Microsoft Teams
      Form button Check this box
      Show insert Clear this box
      Client Check this box
      Condition Copy and paste the condition of the existing Start Microsoft Teams chat. Modify the column name as required.
      Script Copy and paste the script of the existing Start Microsoft Teams chat. Modify the column name as required.
      Workspace Form Button Check this box.

      Copy and paste the Workspace Client Scriptof the existing Start Microsoft Teams chat. Modify the column name as required.
    5. Click Submit.