Send a notification from Major incident management workbench

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Send a Microsoft Teams notification to the stakeholders associated with a major incident.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Incident > Major Incidents > Open.
    2. Open the relevant major incident.
    3. Select View Workbench.
    4. Select the Communicate tab.
    5. In the Communication Tasks form section, select Add.
      The communication task appears.

      Compose button for communication task.

    6. Select Compose.
    7. In the Compose modal screen, enter the details for the notification.
      1. In the To field, enter the recipients associated with the communication task.
      2. In the Message field, enter the message for the notification.
      3. Select Send.

        Compose modal

    Resultado

    The notification is sent to the recipients in Microsoft Teams. Recipients can select View ticket details to view the ticket in the ServiceNow instance.
    Notification in Microsoft Teams.