Install HR Service Delivery integration with Microsoft Teams application

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Install the HR Service Delivery integration with Microsoft Teams application to integrate with ServiceNow instance for the collaboration between the agents and employees.

    Antes de Iniciar

    Role required: admin

    Nota:
    If you install HR Service Delivery integration with Microsoft Teams app, you don’t need to download Conversational Integration with Microsoft Teams separately.

    Procedimento

    1. Navigate to System Application > All Available Applications > All.
    2. In the search field, enter HR Service Delivery for Microsoft 365.
      You can search for the application by its name or ID. If you cannot find an application, visit the ServiceNow app store to view HR Service Delivery for Microsoft 365. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
    3. Click Install.
      Nota:
      All the dependent plug-ins are automatically installed in this process.

    O que Fazer Depois

    You must also install the following update sets from the app store for HR Service Delivery for Microsoft 365:
    • human_resources_integrations_rca_records
    • human_resources_service_portal_rca_records
    • human_resources_lifecycle_events_rca_records
    • human_resources_core_rca_records
    • content_automation_rca_records
    • document_templates_rca_records.xml
    • fix_script_start_chat_field_decorator_HR

    All the Restricted Caller Access(RCA) privileges are displayed in Application Restricted Caller Access Privileges list.

    Download and execute the fix_script_start_chat_field_decorator_HR to display the field decorator in the ticket to initiate a chat with the requester.