Employee requests page
The requests page is where employees can view all their requests on a single page in the Employee Center. You can configure the requests page by applying filters to show a user's service catalog requests, IT incidents, HR cases, and more.
Overview of the requests page
The requests page displays all of an employee's requests. The following GIF shows an example of an employee viewing and opening requests on the requests page.
Configuring the requests page
You control the type of requests that appear by configuring the request filters. The filters define the table and conditions that a request must meet for it to appear on the requests page for an employee. For example, you can configure a Service Catalog Request filter by associating it with the Request [sc_request] table with the conditions that the request is active and that the request was opened by or for the employee.
- HR child cases that are rolled up with the parent do not appear as separate requests on the requests page.
- Non-HR child cases (such as IT or service catalog requests) appear both as a separate request and as part of the roll-up on the parent case.
To learn more, including how to configure the view for the subject person of an HR case, see Use HR Case Management.
Preconfigured filters
The following filters are included with the Employee Center application. You can use them or configure your own.
| Application | Filters |
|---|---|
| Employee Center |
|
| With HR Service Delivery |
|