Create an audience

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Create or modify an audience record to define the conditions or criteria that users must meet to view content.

    Antes de Iniciar

    Role required: sn_cd.content_admin, sn_cd.content_manager

    Each audience record is configured based on user conditions, user criteria, HR profile conditions, HR criteria, or an uploaded file. You can apply them to portal content or lifecycle event activities. For example, a lifecycle event activity for a work visa transfer is targeted only to employees that need a visa transfer.

    Procedimento

    1. Navigate to All > Content Publishing > Re-usable Components > Audiences.
    2. Click New or open a record.
    3. Fill in the fields on the form.
      Nota:
      Content Managers can create audiences. To enable this, the Allow Ownership for Audiences option must be turned off. If the Ownership Property is enabled, the Content Manager will not have permission to create audiences. Refer to the example below.
      Figura 1. Content ownership settings
      Allows the ability to turn off ownership for audiences
      Tabela 1. Audience form
      Field Description
      Name Name of the audience record.
      Audience type The audience the content is directed to. Use one of the following selections to define an audience.
      Users [sys_user] Use conditions defined by the User [sys_user] table with custom conditions you choose.

      Use the OR button to define multiple conditions. Any of the conditions you define can be met when using OR.

      Use the AND button to evaluate all conditions you define. All conditions must be met when using AND.

      Select the New Criteria button to add conditions.
      User Criteria [user_criteria] Criteria based on role, department, group, location, or company. User criteria is a platform feature. See User criteria for Service Portal.
      HR Profiles [sn_hr_core_profile] (HR Service Delivery only) Use conditions based the HR profile [sn_hr_core_profile] table with conditions you choose.
      HR Criteria [sn_hr_core_criteria] (HR Service Delivery only) Use pre-defined HR criteria. HR criteria is based on conditions defined by the HR Profile [sn_hr_core_profile] or User [sys_user] tables. The base system provides examples that can be used.
      Nota:
      For more information, see HR criteria and Configure an HR criteria record.
      Upload File Browse and choose a file with populated with user names or email addresses.
      • user_name template: Indicates that you are uploading a file with user names.
      • email template: Indicates that you are uploading a file with email addresses.
        Nota:
        The header of the first column must contain user_name or email.
      Nota:
      After audience type and conditions are selected, a blue link appears with the number of users that meet the criteria. Click this link to view all users by audience type.

      Select the View users link to view the users that meet your conditions.

    4. Click Save, Submit, or Update.

    O que Fazer Depois

    If you click Save and the Allow Ownership for Audiences property is set to Yes, the Restrict audience by user and Restrict audience by group related lists appear.
    Nota:
    For more information on restricting an audience by user or group, see Content Ownership and Assign ownership of an audience.