Create and download manifest file for Employee Center and Microsoft 365 integration

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Create and download the manifest file from your instance to make Employee Center available in Microsoft 365 applications.

    Antes de Iniciar

    Role required: external app install admin

    Procedimento

    1. Navigate to All > ServiceNow for Microsoft 365 > Application Manifest > ServiceNow for Teams.
    2. Select New.
      The Generic Info tab appears.
    3. In the Generic Info section, fill in the following fields.
      Tabela 1. Generic Info section
      Field Description
      Short name Option to provide a short name for the manifest file.
      Full name Option to provide the complete name for the manifest file.
      Version Version of the manifest file. For example, 1.0.0
      Unfurl Links Option to unfurl the links in Microsoft Teams.

      Link unfurling generates a content-rich preview (adaptive card) when a supported link is shared in a conversation with a user in Microsoft Teams. For more details about link unfurling, refer Unfurl the web links in Microsoft Teams chat.
      Short description Short description about the manifest file.
      Description Detailed description about the manifest file.
      Accent Color Option to choose a custom color for the conversations in Microsoft Teams as per the company branding.

      The accent color should be in HTML color code format.

      Nota:
      If you want to customize the company branding, clear the Use default images option and then upload the icons. For more information on the size of icons, refer App icons and manifest schema icons.
    4. Select Submit.

      Submit manifest for Microsoft 365 applications
    5. In the Generic Info section, select Next to navigate to Configure Virtual Agent tab.
    6. Configure the Virtual Agent in your instance by selecting Configure Virtual Agent.
      For more information, see Conversational Integration with Microsoft Teams.

      Configure Virtual Agent tab
    7. In the Configure Virtual Agent section, to connect to a single or multiple ServiceNow instances.
      • If you want to connect one ServiceNow instance to a Microsoft Teams tenant, select Connect a single ServiceNow instance to your Microsoft Teams Tenant.

        The Virtual Agent Bot ID is auto-populated if you select this option.

      • If you want to connect multiple ServiceNow instances to one Microsoft Teams tenant, select Connect multiple ServiceNow instances to your Microsoft Teams tenant.

      To integrate Virtual Agent with Microsoft Teams by configuring your own bots, see Integrating Virtual Agent with Microsoft Teams using the self-configured bot.

    8. In the Configure Tab section, fill in the following fields and select Next.
      Tabela 2. Configure Tab section
      Field Description
      Enable tabs

      Option to add tabs in Microsoft Teams application.

      This field is automatically selected.
      Tab name

      Option to provide a name for the Service portal tab that appears in Microsoft Teams.
      Enable Activity Feed

      Option to enable activity feed to receive campaign notifications in Microsoft Teams.

      This option is automatically selected.
    9. For self-configured apps, provide the Application (client) ID and Directory (tenant) ID in the Configure Tab section.

      self-configured app options
      Importante:
      The above step is not applicable for pre-published apps.
    10. Receive notifications for campaigns by selecting Enable Activity Feed option in the Ready section.
    11. Verify the details provided and select Download Manifest to download the manifest file.

      Manifest file

      The manifest file downloads in the zip format.

    Resultado

    An application registry is created.