Configure the chat to enable auto-import
Create a chat configuration to automatically import the chats between the agents and the requesters for additional tables to extend the auto import functionality.
Antes de Iniciar
Role required: admin
Procedimento
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Navigate to .
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Click Default option to view the default OOB
configuration.
Nota:If you want to auto-import chats for certain conditions, create a condition.
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Click New.
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On the form, fill the fields.
Tabela 1. Chat configuration Field Description Name Value for the configuration. Order Order for the configuration.
You can define multiple chat configurations for a single table. The system executes the query based on the descending order.
Active Option to activate the configuration.
Select the check box to activate the configuration.
Auto Import Option to automatically import the chat.
Select the check box to automatically import the chat.
Default Option to keep the configuration as default.
Nota:You cannot define multiple default values for chat configuration.Table Option to select the auto-import for a table. Inherit Extend and apply to the child tables. Conditions Option to define a condition for a chat to be auto-imported. Opening message Option to provide a text message that displays to the agent when the agent initiates a chat.
This field is enabled only if the Auto Import option is selected.