Configure click-rank search relevance

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Enhance the topic page search rank based on the clicks and usage of a topic by the employees.

    Antes de Iniciar

    Role required: Admin

    Importante:
    The click-rank population of search results is available for the Xanadu family release and beyond. For Washington, the behavior doesn't work due to a limitation.

    Ensure you understand the AI search and search suggestions.

    Por Que e Quando Desempenhar Esta Tarefa

    When employees search for topic pages, such interactions influence and improve future search rankings and the content discovery for the organizations. Determine click rank population for search results from the clicks and usage of the topic among employees.

    Procedimento

    1. Understand the basics of search events and suggestions from Analyze search relevancy.
    2. Navigate to All > Search Suggestions > Search Events.
    3. Review Click rank for search query and other details.
      Click rank shows which search result you selected.
      • If you click the first result in the list of search results, the click rank value is 1. If you click the 6th result listed, the click rank value is 6.
      • If you click multiple search results, the click rank is the highest listing value. For example, if you click the first result, return to the search page and click the 6th result, return to the search page and click the 4th result and find an answer, the click rank is 6 (not 4).
      A click rank of 0 means that you don't select any search result, or that you selected a result answer card in AI Search. Lower positive click rank values indicate that the top search results are the most relevant, so the goal is to reduce the average value for this field.

    Resultado

    Based on this configuration, your employees can easily find the relevant content based on click rank and portal-specific search results.