Activate Now Assist for Employee Experience skills

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can activate the Now Assist for Employee Experience skills..

    Antes de Iniciar

    Before activating the Now Assist for Employee Experience skills, you must install the Now Assist for Employee Experience plugin.

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    Activate the Now Assist for Employee Experience plugin to enable generative AI on your instance.

    Procedimento

    1. Navigate to All > Now Assist Admin > Skills.

      If you’re already in the Now Assist Admin console, select the Now Assist Skills tab.

    2. On the navigation panel, select Employee > Employee Center to review the skill set.
      Figura 1. Now Assist for Employee Experience
      Illustration of available skills in Employee Center

      Toggle between the list and grid layouts for optimum viewing experience.

    3. Verify and use the out-of-box settings in General details, Choose input, and so on.
      Use the options in the default setup for the most common use cases.
      • Select the step in the guided setup navigation.
      • Return to a previous step by selecting Back.
      • Select Save and continue to go to the next step.
    4. Opcional: Clone a skill.
    5. Go to Define Trigger and select one of the following triggers.
      • Automatic - Generates auto-summarization for the request, requested item, or case for approval task.
      • Manual - Requires user to trigger summarization for the request, requested item, or case for approval task.
      Figura 2. Define triggers
      Triggers selected for Now Assist chat summarization.
    6. Choose where to display Now Assist skills.
      For Now Assist for Employee Experience, use In-product desktop.
    7. Review your choices and complete the configuration by selecting Activate.
    8. Select Activate skill.
      On activation of the skill, the skill state changes to active.

    Resultado

    On successful configuration, approval users can see summarization for approvals. For more information, see View summarization for approvals.