Configure notification templates that agents can use to compose and send emails during a critical event.

Antes de Iniciar

Role required: email_client_admin

Procedimento

1. Navigate to All > Email Client > Email Client Templates.
2. Select New to add an email template or edit an existing email template.
3. Fill the form and draft the content for the template. For more information on email templates, see Email templates.
4. Select Submit.