Send notification to potentially exposed contacts in a case

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • As a case manager, send an outreach notification to potentially exposed employees to notify them of a potential exposure from an affected employee.

    Antes de Iniciar

    Ensure that your administrator has created an outreach notification that you can send to potentially exposed contacts in the case. To create an outreach notification, the ServiceNow Emergency Outreach application must be installed and active. For more information, see Emergency Outreach.

    Role required: sn_imt_tracing.case_manager

    Procedimento

    1. Navigate to All > Contact Tracing > Case Management > Cases Assigned to Me.
    2. Open a case to send a notification to potentially exposed contacts.
    3. In the Exposed Contacts related list, select the employees to whom you want to send a notification.
      If required, you can send a notification to a contact more than once.
    4. In the Actions on selected rows list, select Send Exposure Notice.
    5. In the Send Exposure Notice dialog box, select an outreach notification, and click Send.

    Resultado

    An email notification is sent to the selected contacts. The Notice sent date column for the selected contacts in the Exposed Contacts list updates to the current date.

    You can review the notifications by navigating to Emergency Outreach > View Outreaches and open the outreach notification.

    O que Fazer Depois

    Create a case task for each exposed contact.