View a special handling note in HR Service Delivery Agent Workspace

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • When configured, special handling notes appear for HR cases that require special attention.

    Antes de Iniciar

    Role required: sn_hr_core.case_writer

    Procedimento

    1. Navigate to All > HR Case Management > HR Agent Workspace.
    2. Locate and display an HR case.
      If the HR case is configured to show a special handling note, it appears as a pop-up.HR Agent Workspace - Special handling note
    3. Read the note and select Dismiss.