Unlink your ServiceNow user account from Microsoft Teams for Virtual Agent

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Unlinking your account from Microsoft Teams to deactivate the association between your ServiceNow account and the Microsoft Teams application.

    Antes de Iniciar

    Role required: user

    After you unlink your account, you can no longer engage in Virtual Agent conversations that query or change records in the ServiceNow database.

    Procedimento

    1. From the application navigator, navigate to Self-Service > My Profile.
    2. Click the View Linked Accounts related link.
    3. In the linked accounts page, select the check box for the messaging integration to be unlinked.
    4. Select Actions on selected rows and then click Unlink account.

      The link between your ServiceNow account and the Virtual Agent messaging integration becomes inactive.

      Nota:
      Even though you unlinked your account, you can still run public Virtual Agent conversations. To link your account again, repeat steps 1 through 3 for the associated messaging integration and in the Actions on selected rows... click Link account.