Enable the page route map

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • If you have upgraded your instance, redirect your HR ticket pages to the Standard Ticket page in Portal. View your HR requests in the Standard Ticket Page view.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Service Portal > Page Route Maps.
    2. Create the page route map from hrm_ticket_page to standard_ticket.
      Nota:
      hrm_ticket_page is available only when you have the Employee Center [com.sn_hr_service_portal] plugin.

      Page route mapping

    3. Create the page route map from hrsp_ticket to standard_ticket.
      Nota:
      hrsp_ticket is available only when you have Human Resources Scoped App: Core [com.sn_hr_core] plugin, without the Employee Service Center [com.sn_hr_service_portal] plugin.

      Page route mapping

    4. Create the page route map from ticket to standard_ticket.
      Nota:
      ticket is available only Non-HR catalog items.

      Page route mapping