Generate search results using Q&A Genius Results in Now Assist for Legal Service Delivery (LSD)

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Generate actionable search results from knowledge article results in Legal Counsel Center, Employee Center, and global search by using Q&A Genius Results in Now Assist for Legal Service Delivery (LSD).

    Antes de Iniciar

    For Legal Counsel Center, Q&A Genius Results is activated by default when you install and activate AI Search and Now Assist for Legal Service Delivery (LSD).

    For global search and Employee Center, you must enable Q&A Genius Results manually. For more information, see Enabling Now Assist Q&A Genius Results and Enable Now Assist genius results.

    Ensure you have configured the Q&A Genius skill. For more information, see Configuring Q&A Genius Results in Now Assist for Legal Service Delivery (LSD).

    For more information on the other supported search engines, see Search in Legal Service Delivery.

    Role required:
    • sn_lg_ops.legal_fulfiller for Legal Counsel Center
    • sn_lg_ops.legal_user for Employee Center
    • No specific role is required to access global search.

    Procedimento

    1. Navigate to the workspace through either the Legal Counsel Center, Employee Center, or Global Search.
      OptionDescription
      Legal Counsel Center with the sn_lg_ops.legal_fulfiller role Navigate to All > Legal Request > Legal Counsel Center.
      Employee Center with the sn_lg_ops.legal_user role Navigate to All > Employee Center
      Global search Navigate to landing page of a ServiceNow instance.
    2. In the Search field, enter your query.

    Resultado

    With your search results, you also see an answer card with a topic snippet and an answer snippet extracted from a single knowledge article. You can view the full article directly from the answer card.

    Q&A Genius Results in Legal Counsel Center.